Política de reembolso

Refund Policy

We offer refunds only for customers who have received damaged items and can provide proof of the damage.

You may request a return within 30 days of receiving your item if it is damaged upon arrival. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging.

Please include the receipt or proof of purchase. To initiate a return due to damage, please contact us at info@re-hand.com.

Return Process:

• All returns shall be done at the buyer's expense. We do not provide free return shipping.
• The buyer must return the item to the following address: UAE, Al Ain, Al Hili Complex, Building 28, Apartment 52.
• No refund will be issued if the buyer does not return the item at their own cost to the specified address.
• Items returned without prior authorization will not be accepted.
• Upon receiving your return, we will inspect the item for any damages or issues.

Refund Eligibility:

• If the item is defective, damaged, or incorrect, please notify us immediately so we can address the issue.
• No dispute regarding the refund will be considered valid unless the item is returned as per the stated conditions.
• If the item is damaged due to improper use by the customer, they will not be eligible for a refund.

Non-Returnable Items:

• Certain items are non-returnable, including perishable goods, custom products, and personal care items.
• We do not accept returns for hazardous materials or sale items/gift cards.
• Customers in the European Union have a 14-day cooling-off period to cancel or return their order. The same conditions regarding the item’s condition and proof of purchase apply.

Exchanges:

• If you wish to exchange an item, the quickest method is to return the original item and make a separate purchase for the new item.

Refund Processing:

• Once we receive and inspect your return, we will notify you of the approval status.
• If approved, your refund will be processed within 10 business days to your original payment method.
• Please note that it may take additional time for your bank or credit card company to process the refund.
• If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@re-hand.com for further assistance.

Additional Information:

• The exhaust and heat dissipation holes of the host are located below the machine, so it is essential to keep it clean and ventilated.
• Do not place the machine on the bed or ground for use, as damage caused by improper use is not covered by the warranty.

For any further questions or concerns about our refund policy, please feel free to contact us at info@re-hand.com.